As PIH is planning to switch to a more home-based care approach, especially for MDR-TB care management, lead and support the implementation of this approach. National policy advising Advise about clinical systems, protocols, and procedures already in place and provide recommendations to the MOHS National programs on future plans to improve the management of HIV and TB patients in the country, using Kono district as a model to other district s.
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Evaluation Question and Related Findings Evaluation Question and Related Findings Benchmark Met or Not Met Are bus passes, extended clinic hours, and follow-up telephone calls for missed appointments effective ways to increase the number of patients who come to the clinic for DOT? Program Facilitators. What helped facilitate completion of this evaluation? Optimal relationship with sexually transmitted disease STD clinic. Flexibility in rescheduling appointments and multiple contact numbers for patients in case one number did not work.
Weekly and monthly data review and follow-up from epidemiologist, program evaluation staff, and the TB program manager. Financial support from the state health department for incentives and enablers. Program Challenges. Extracting information from clinic logs was time consuming and it was difficult to find information. Although we knew how many bus passes were provided and to whom they were provided, there was no way to track how many bus passes were actually used sometimes the DOT worker did not ask the patient if they used a bus pass that was provided by the clinic.
Difficulty remembering to follow up with patients DOT worker , no patient contact information, and patient not answering the telephone or being unreachable. DOT workers are already busy, and it took a lot of time to do follow up for missed appointments. Long-term use of free bus passes will be difficult due to the expense and lack of resources.
Use of Findings. How did you use the findings from this program evaluation? Provide training to DOT workers regarding using an appointment log or patient checklist to keep track of appointments. Share information during staff meetings, budget meetings, and cohort review meetings. Sustain line item for bus passes in each annual budget. Check-in quarterly with STD clinic manager to discuss any problems related to shared clinic hours. Slight project shifts are expected, so a project manager must differentiate scope creep from actual project needs.
That is why I commence a project by outlining the parameters. I also maintain different communication channels functioning to keep in touch with both stakeholders and colleagues. With this, I keep getting the latest information regarding any change that is outside the project's original scope. Furthermore, I can analyze every situation better to assess whether the change is needed or not. Answer: The primary reason for hiring a program manager is to avoid project failures. That is why the interviewer is asking the program manager interview question to see if you can identify the cause of the failure to avoid it.
A reasonable answer to the questions would be:. If I am asked to name a sole reason, then I would have to go with poor communication. Communication is vital for every firm and project, so when the communication chain breaks, the entire organization fails to survive.
For instance, if the departments are not on the same page, they can perform separate tasks that do not benefit either of them. This can only result in regression, leading to additional issues. When members are not informed about any change of plan, they can waste valuable resources on unnecessary activities.
It increases operational costs while depleting the organization's resources. Establishing a firm communication chain to keep the information flowing and avoid such issues should be your answer to the program manager interview question. Answer: As the program manager interview question aims to bring out your inept knowledge and experience of the field, you need to offer a well-articulated answer like:.
Regardless of a project's scope and nature, it can only be fulfilled by setting some priorities. Program managers must prioritize activities to ensure the timely delivery of every proceeding. Even a well-planned strategy can succumb to a sudden market shift, which is why a program manager needs to be witty and intuitive. You cannot rely on software to get you out of such scenarios, so in my opinion, these are the six steps a program manager must prioritize.
Naming these six activities should work as an apt answer for the program management interview question. Answer: While the program manager interview question is basic, it needs to be answered meticulously. A program manager's duties seem similar to a project manager's, so you should answer like:. Despite the positions being interchanged by many, the roles' scope significantly differs.
A program is created by different interlinking projects to procure esteemed business benefits. At the same time, a project is limited to achieving a specific set of goals. Here are some crucial differences between a program and a project manager to include in your answer to the program management interview question:. Answer: Since the program manager interview question is asked to know your market awareness, you need to prepare an answer like:.
Technology's role in program management mostly revolves around establishing an effective chain of communication. Communication is a crucial ingredient for success in a functional domain as explained in the 3rd program management interview question. Therefore, a program manager needs to utilize the latest IoT and cloud program management tools to enhance the firm's routine proceedings. With such tools, every team member can monitor the program's progress in real-time, allowing everyone to be on the same page.
Answer: The interviewer wishes to evaluate your readiness to undertake a time-limited task, so an apt solution for this program manager interview question would be:.
I believe scheduling is critical for completing any project to start the process with it. An unplanned issue can cost valuable time, efforts, and resources, so it is better to plan for such occasions beforehand. While taking precautions for every market shift is not possible, with proper research, you can avoid the majority of them.
Keep the answer to this program manager interview question around the schedule and continue. A schedule states the upcoming activities' sequence so that they can be performed as expected. With a six month deadline, we need to prepare a schedule accordingly. Who will handle what duty, what resources will be needed, and what time should be consumed in what activity should be specified in the schedule.
The schedule does not have to be extraordinarily bold or precise; simple and sound planning can prepare an effective schedule. The following points can be included in your answer to the program management interview question:. Answer: While the situation is adverse, it will not be the first time a company has to switch strategies between a program.
Your answer to the program manager interview question should go along the lines of:. In case the organization shifts its focus mid-way, the entire program management team should consider how they started it all. The initial agreement must have been undertaken based on other strategies and objectives.
Any fluctuation or shift from the new strategies should be unconsidered until the completion. Until the next program, new guidelines should be prepared and complied with. Such deviations should be done within the organization and not with the clients. Any requests made by the client should be executed while other activities can wait until the completion. The answer you find for the program management interview question could be different, but try to keep the basics akin to this one. Answer: The program manager interview question is targeted to see how you deal with change, so you need to show your understanding of the situation.
As a program manager, I must establish a fully-functional change management system to keep up with the latest market advancements. My next step will be allotting the necessary resources to face the changes. I will ensure that the adjustments are made within the program's cope not to hinder the primary goals. A program manager should also ensure that his team takes these changes as a learning process and not mere roadblocks. Here are the top practices you can enlist to enhance your answer to the program manager interview question:.
Answer: Possessing knowledge on program charters is a given for any veteran program manager, so your answer to this program management interview question should be:. Starting any program without a charter is not viable as they are one of the first agreements both parties formulate.
A charter specifies different pieces of evidence, duties, and commitments, making it pivotal for every concerned party. Defining any role or activity would not be possible without it, so a program manager must hold onto it preciously. A program charter can set the desired benchmark for the program, and in my experience, keeping up with it is exponentially beneficial. By adding the last sentence in your answer to the program manager interview question, you showcase that you have previously dealt with the situation, showing your competency and experience.
Answer: The answer to this program manager interview question should be as detailed and personal as possible.
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